Request a Repair

Need a repair on your mobile device?
Start here to setup your request, receive shipping labels, and track your repair - all online.

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Select Your Product*


1. Select by Product Category*


Warranty Info


  Find my model & serial number help_outline


Please fill out a form ex)01/01/2019


File must be less than 10MB. Allowed file types : txt, doc, jpg, gif, pdf, png


Warranty Info
Serial Number
Purchase Date

Product Issue*


Choose Issue Description*

At least one selection is required. You may select up to two issues.
If your device has a problem that is not listed, please contact LG at (800) 793-8896.


My Symptom

Repair Agreement*


Ship in service

Contact Information*

Please do not use a P.O. Box address

Privacy Policy

More help_outline

Your repaired Product or replacement Unit will be returned to the Street Address listed above. Some repairs may not be covered by the LG Limited Warranty, so certain repair parts and/or labor fees may apply.

Mobile Phone: The LG Manufacturer's Limited Warranty does not cover physical, liquid, or cosmetic damage. If the device has a defect that is covered by the Limited Warranty but has an additional repairable issue not covered by the Limited Warranty, charges may apply even if the device is within the warranty period to cover the cost of defect not covered. If the device is deemed as un-repairable, the device will be returned to you as is.

Customer Name
Mobile Phone

Return Information*

Upon completion of repairs, when your device is shipping back to the address given, the package WILL NOT require a signature upon delivery. The package will be placed on the doorstep of the address. If you do not wish for the package to be left at your address, we can send your device to your local FedEx facility. By sending your device to a FedEx facility, you can pickup the package at your earliest convenience.
Returning to

Review Your Information*

Please review your Repair Request.
Select edit to change your information.
Select submit to request repair service.